Accepted Methods of Payment

There are two primary methods of payment for goods ordered (For security details, please see our privacy statement at the bottom of this page)

• Card payments processed securely by SagePay using the following card versions:
  • Visa
  • Visa Electronon
  • Maestro/Switch/Solo
  • Mastercard
• Paypal Secure online Payment
• Google Checkout Secure payments
• Cheque or Postal order (you can choose to post this to us with the details that we will email to you once you have placed your order)

Buying Products on Our Website

All of our prices are inclusive of VAT. Delivery charges will be calculated during the checkout process and are based on the weight of the total order, after you choose your preferred delivery method. We try to have accurate pricing and availability information on all the products we offer; despite our best efforts, a small number of the products in our catalogue may be mispriced or have inaccurate stock availability information. We do verify prices as part of our acceptance procedure, and will inform you if a product’s correct price is higher than that stated in your order, so you may ultimately decide whether or not to order the product at the correct price. We may change the price of any product at any time before you place an order. If the goods you have ordered are not in stock, we may send an e-mail to inform you, at which time you may cancel your order. We do our best to accurately estimate when items will be despatched and/or delivered; however, these estimates are based on several factors over which we have no control and as such, time for despatch and/or delivery shall not be of the essence of the contract and should be considered as rough estimates only.

Note: OddsAndPos.co.uk does not offer any VAT Free purchases, and therefore all transactions will be subject to UK VAT (included in the advertised price). You must agree to accept the VAT levied against your purchase.

Your Right to Cancel

You can cancel your contract with OddsAndPods.co.uk within 7 days of delivery as per the guidance set out in the Consumer Protection Regulations (DSR). If your order has not been sent you should inform OddsAndPods.co.uk in writing, ether by post or by using the online contact us form.

If your order is in transit or you have already taken receipt of it, then to cancel this contract you must complete the online returns form and return the unwanted item/s together with the RMA reference number provided by our returns department.

You are responsible for returning the goods in a re-saleable condition at your own cost unless the goods are faulty or mis-described. Please review the Returns Policy detailed below.

The goods must not have been used, must be complete with all components and the packaging must be not be damaged. Note that if these conditions are not met we may not accept returned goods; You will be credited for the goods within 30 days of notifying OddsAndPods.co.uk of the cancellation.

We recommend using a Royal mail for posting items back to us. Please send the item at your local post office and retain the proof of posting which they can provide. Please ensure that all returns are securely wrapped and packaged. We cannot be held responsible for any units that have been damaged in transit.

Returns Policy

At OddsAndPods.co.uk we have every confidence that you will be delighted with your purchase. However, in the event that you wish to return any goods purchased, then please follow the applicable policy detailed below.

Faulty Goods – within 28 days
If your goods are faulty on arrival, you have 28 calendar days in which to inform us of the fault. First complete our Online Returns Form and then return the faulty product back to OddsAndPods.co.uk. Please include the RMA reference number provided along with a printed copy of the completed online returns form to ensure your return is processed without delay. Check that all returns are securely wrapped and packaged as we cannot be held responsible for any items that have been damaged in transit.

Goods should be returned in their original packaging complete with all accessories and documentation. Once we have verified the fault, we will issue a replacement or full refund to you via your original payment method. We test returned items, and if our technicians find a returned item is not faulty or has been tampered with, we will return the item to you ( In certain circumstances, faults will need to be diagnosed by the manufacturers of the item before a replacement can be issued – i.e. memory card reading faults, handset not powering up etc.). In this instance you will be liable for the return carriage.

Unwanted Goods – within 7 days
You can return unwanted goods within 7 calendar days of delivery and we will refund you the price paid for the goods. You will need to pay for return postage cost, therefore we recommend using a posting service that provides proof of delivery and has compensation insurance for lost or damaged goods as returns are NOT our responsibility until they arrive back to us.

To return goods, complete our Online Returns Form and post your return back to OddsAndPods.co.uk. Include the RMA reference number provided as well as a printed copy of the completed online returns form to ensure your return is processed without delay. Check that all returns are securely wrapped and packaged as we cannot be held responsible for any items that have been damaged in transit.
If you return a product to us that is not received in a brand new condition we reserve the right to return the product to you, or charge you a re-stocking fee*.

Unfortunately we cannot refund, replace, or exchange certain products if the seal/packaging has been broken or opened. This is applicable to product software, all types of replacement batteries, Memory, Media Cards or similar products. Wireless or Wired Headsets are also excluded where evidence of in-ear use has been identified; this is due to reasons of hygiene.

Replacements & Refunds
Where applicable, replacement or alternative items will be processed as promptly as possible, but please be aware that it may take up to 7 working days to issue the item. If an item is out of stock, it will then become a priority back order to be shipped once stock is available.

If you are eligible for a refund, we will refund you back to the payment method you used when you originally paid for your order. Please note: It is your responsibility to notify us of any changes to your card details i.e. you no longer have that account. Refunds can take up to 30 days to process. Refunds by credit card are made to the same credit card that was used for the original purchase*.

Any return that is not accompanied with the returns form or returns reference number will be held by OddsAndPods.co.uk for 30 days, awaiting the return of the completed form. Items that have not been reclaimed by you within this period will be disposed of after this time and will result in the return being completed without action.

*These terms do not affect your statutory rights.

Delayed or Lost Delivery

1. If you have not received your order within 15 working days of despatch (not including weekends and bank holidays), you must immediately advise OddsAndPods.co.uk Customer Services of the delay/loss at the contact us page.
2. In the event of a replacement order being sent to you, all replacement item/s will be sent to you followed by a non-delivery declaration from which you will need to complete and return.
3. Where a refund is requested, the non-delivery declaration from must be returned complete before a refund can be authorised.
4. The declaration form will be sent to the email address supplied with the initial order, and on receipt; requires completion in full and returned to us.
5. Should the completed non-delivery declaration form not be received within 10 working days of receipt, then you will become liable for the cost of the initial goods and postage.
   • Where a replacement has been requested and dispatched, this will be charged to the method of payment for your order if a replacement has already been dispatched.
   • Where a refund has been requested and the form has not been received in the given time, then the refund will not be processed.
6. This charge will be refunded upon receipt of the completed non-delivery declaration form if received within 20 working days from the date of receipt for the non-delivery declaration from.
7. Duplicate forms can be requested from OddsAndPods.co.uk Customer Services.

Manufacturers Warranty

Outside of the 28 day faulty return period, returned items can not be accepted, unless covered by manufacturer’s warranty. Items returned to us will be forwarded to the manufacturer for repair or replacement.

For repairs/replacements under manufacturers warranty for any item please complete our online returns form and return the faulty product to OddsAndPods.co.uk once you receive your RMA returns number. Please include the reference number provided to ensure your return is processed without delay.

Promotional Codes

• Promotional codes are only valid online and need to be entered in the shopping basket to obtain discount.
• Promotional Codes cannot be used in conjunction with any other promotional codes.
• Any certificate or voucher has a cash redemption value of 0.001p and is not transferable or assignable.

Information You Provide To Us

The following applies to any information you provide to us, for example during any registration or ordering process.

• You authorise us to use, store or otherwise process any personal information which relates to and identifies you, including but not limited to your name, email address, telephone number and address, to the extent reasonably necessary to fulfil your order.
• We do not process any payments manually so our staff never see your card details. We do not therefore store your payment details or have access to them at all. All card payments are processed by our authorised and trusted provides of SagePay, Paypal & Google Checkout

Fraud

OddsAndPods.co.uk and its payment processors will not tolerate any attempts to obtain goods by fraudulent means. Any fraudulent action will be reported to the relevant authorities. Please note that Internet host IP addresses are recorded when placing an order online.

Age

Any orders placed by those aged under 18 must be with the consent of a parent or carer. Any information given by the child must be with the consent of a parent or carer. The card holder must be available to give information in cases where an under 18 is ordering.

Security & Privacy

OddsAndPods.co.uk is aware that you care how information about you is used and shared. We assure the highest level of safety and security for our customers and have established state-of-the-art technological protection measures to ensure that all of our transaction processes, both online and offline, are extremely safe

You can shop with confidence at OddsAndPods.co.uk, knowing that your personal information, including name, address and credit card information, is protected by secure 256 bit SSL encryption technology. Our industry standard encryption ensures no one can access or use your personal information.

All Internet host IP addresses are also recorded for security reasons when placing an order online, which may identify your computer and Internet connections, for fraud-prevention purposes.